Customer reviews
Best Western L'Artist Hôtel Tours

Comfortable and fairly clean room. The bathroom is small and the sliding door remains not completely closed. It is about 15 minutes away from the center on foot. Overall good value for money.

First of all, for 3 days with temperatures around 25 degrees, the air conditioning did not work at all, even though it was clearly stated in the hotel description that this service is part of the services and it was one of the reasons for choosing this hotel. We made the comment to reception on Thursday who told us that they would look into the problem. At the end of the day, still no air conditioning and no news from the staff. We call reception again who tells us that there is a general problem with the air conditioning, and that it will be available the next day The next day, no air conditioning, and no word from the staff. We are still talking about a 4 star hotel it seems to me. I made a complaint, was promised a voucher and still haven't received anything on the excuse that the manager is not available and there is no one to take care of it.

In addition, generally speaking, the service was painful. The cleaning team moved all of our belongings, it was very hard to find them afterwards. If we leave our things organized in a certain way, especially in the toilet, it is to stay that way.

Finally, the gentleman at reception is extremely rude. He picked up the phone twice because he didn't want to discuss the subject. He was super rough during our stay

For a 4 star, one would expect a larger room and above all a shower in the bathroom and not a bathtub... The underground parking has an access ramp with a very sharp turn so avoid if you have something other than a city car. The nearby Indigo car parks will be more accessible and also less expensive if you stay several days...